ISO 20000-1 IT SMS – Fast Track to IT Service Awareness, Build Foundational Awareness of ISO 20000-1 and IT Service Management Principles.
Course Description
Are you new to IT Service Management (ITSM) and looking to quickly understand what ISO 20000-1 is all about? This awareness-level course is designed to help professionals, students, and organizational staff gain clarity on ITSM fundamentals through the lens of the internationally recognized ISO 20000-1 standard.
Whether you’re part of an IT team, a manager, or simply exploring service management standards, this course offers a concise and clear introduction without overwhelming technical jargon.
What You’ll Learn
- What ISO 20000-1 is and why it’s important in today’s IT-driven organizations
- Key principles and terminology of IT Service Management (ITSM)
- The structure and main clauses of ISO 20000-1
- Benefits of adopting ISO 20000-1 for organizations
- Overview of other frameworks
Who Should Take This Course?
This course is perfect for:
- IT staff and support teams needing foundational knowledge
- New employees in IT service-related roles
- Managers or supervisors overseeing IT services
- Students or job seekers preparing for roles in ITSM
- Anyone seeking to understand ISO 20000-1 without diving into deep audits or implementation work
Course Format
- Course Type: Awareness (Introductory Level)
- Learning Style: Bite-sized videos, visual aids
Why Enroll?
- Learn anytime, anywhere at your own pace
- No prior knowledge required
- A great first step before moving to advanced or implementation-level courses
- Taught in clear, practical language by ISO-trained professionals
Start Your ITSM Journey Today!
Gain the awareness you need to confidently engage in ISO 20000-1 conversations and support service excellence in your organization.
Enroll now and take your first step into the world of IT Service Management with ISO 20000-1!
